Refund policy

 

Shipping:

 Orders are packed and shipped Monday-Friday. Most orders will ship 24-48 hours from order date.

All orders in the US are shipped by USPS. International orders are shipped by either UPS or DHL.

Banshee Swim is not responsible for any lost or missing in transit packages.  If this happens you can file a missing package claim with the shipping courier service.

Returns & Exchanges:

All exchanges must be done within 14 days of purchase.

Wrong size or want a different color? Within 14 days of your order: Contact info@bansheeswim.co and let us know and we can give you a label to return and exchange your goods. Bottoms must have hygienic liner still attached. If an item is returned without the hygiene liner, the customer may not receive a full refund. 

If exchanged items price difference is $6 or less this difference is used towards the cost to ship the exchange and will not be refunded. If the price difference is greater than the difference will be refunded.

If the suit return comes without hygiene liner, and/ or is damaged at least half of the store credit will not be issued. 

Return / refund policy

We are currently not accepting returns for refunds. 

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We are unable to issue exchanges for overseas orders at this time as a small business. Returns also cannot be made at all during this time.  If a parcel is returned due to duties not being paid then we will process the refund for the suit but not the shipping cost.

Items on sale for 30% or more will not be eligible for refund. 

All sample sale items are final. No returns or exchanges.